FAQ

What is Penivals?

Penivals is a cute-themed apparel and accessories brand specializing in kawaii-style products. We create adorable designs featuring cats, dogs, mushrooms, and astronauts that bring joy and cuteness to your everyday life. Our motto is "Cute Products for Happier Us" because we believe that cuteness is all we need!

What does "Penivals" mean?

Since we can't tell for certain whether Penivals are a cat, dog, astronaut, or shroomy, we sell them all! Our brand celebrates the mystery and magic of cute characters that could be anything your imagination wants them to be.

Where is Penivals based?

Penivals LLC is a U.S.-registered company that operates exclusively within the United States.

Products & Catalog

What products do you offer?

We offer a variety of cute-themed products including:

T-shirts - Soft, comfortable tees featuring our kawaii designs
Hoodies - Cozy sweatshirts perfect for staying warm and cute
Mouse pads - Functional desk accessories with adorable characters
Stickers - Perfect for decorating laptops, phones, and more
Mugs - Start your day with a smile with our cute ceramic mugs

What design categories do you have?

Our products feature four main cute themes:

Cats - Adorable feline friends in various poses and expressions
Dogs - Lovable puppy designs that will melt your heart
Mushrooms - Whimsical fungi characters with kawaii charm
Astronauts - Space-themed cuteness for cosmic adventures

Do you release new designs regularly?

Yes! We're constantly creating new cute designs across all our categories. Follow us on social media to be the first to see our latest releases.

Ordering & Shipping

Do you ship internationally?

Currently, Penivals sells products exclusively within the United States. We do not offer international shipping at this time.

How long does shipping take?

Typical production and shipping times are:

Production: 2-5 business days
Shipping: 3-7 business days within the US
Total time: 5-12 business days from order to delivery

How much does shipping cost?

Shipping costs vary by product:

T-shirts: $3.99 - $4.75
Hoodies: $7.39 - $8.49
Mouse pads: $4.49 - $5.99
Stickers: $4.29 - $4.59
Mugs: $6.09 - $6.99

Can I track my order?

Yes! Once your order is produced and shipped, you'll receive a tracking number via email so you can monitor your package's progress.

Product Quality & Care

What materials are your products made from?

All our products are made with high-quality materials. This ensures consistent quality and durability for all items.

How should I care for my Penivals apparel?

To keep your cute apparel looking its best:

Wash in cold water (inside out recommended)
Tumble dry on low heat or air dry
Avoid bleach and harsh chemicals
Iron on low heat if needed (avoid direct contact with the design)

Are your products pre-made or made-to-order?

All Penivals products are made-to-order. This means each item is created specially for you when you place your order, ensuring freshness and reducing waste.

Sizing & Fit

What sizes do you offer?

We offer a range of sizes for our apparel. Specific size charts and measurements are available on each product page to help you find the perfect fit.

What if my item doesn't fit?

Please refer to our size charts before ordering. Since our items are made-to-order, we have specific policies regarding exchanges and returns. Contact our customer service team for assistance with sizing issues.

Payment & Pricing

What payment methods do you accept?

We accept all major payment methods through our secure checkout process powered by Shopify and processed through Stripe.

Do your prices include taxes?

Sales tax is included in the price.

Do you offer discounts or promotions?

Customer Service

How can I contact customer service?

You can reach our customer service team through:

Email: support@penivals.com
Social media: Message us on any of our social platforms
We strive to respond to all inquiries within 24-48 hours

Can I cancel or modify my order?

You can cancel your order before it goes into production. Please contact us immediately if you need to make changes. We'll do our best to accommodate requests if the order hasn't entered production yet.

What is your return/exchange policy?

Due to the custom, made-to-order nature of our products, we have specific policies for returns and exchanges. Please contact our customer service team for assistance with any issues regarding your order.

Social Media & Community

Where can I follow Penivals?

Stay connected with us on all our social platforms:

Pinterest: @bypenivals - Discover cute inspiration and styling ideas
Instagram: @bypenivals - Daily doses of kawaii content
Facebook: @bypenivals - Community updates and news
YouTube: @penivals - Behind-the-scenes and cute content

Can I share photos of my Penivals products?

Absolutely! We love seeing our customers enjoying their cute Penivals products. Tag us on social media with your photos - we might feature you on our channels!

Do you accept design suggestions?

We're always inspired by our community! While we can't guarantee that every suggestion will become a product, we love hearing your ideas. Share them with us on social media or through our contact form.

Still have questions?

If you couldn't find the answer you were looking for, don't hesitate to reach out! Contact us through our website or social media channels, and our team will be happy to help make your Penivals experience as cute and smooth as possible.

Remember: At Penivals, we believe that cuteness is all we need!