FAQ
What is Penivals?
Penivals is a US-based apparel brand creating original celestial and nature illustrations on premium clothing. Each design is hand-drawn — fine navy ink on paper — featuring moons, mountains, oceans, and quiet nights.
What does "Penivals" mean?
It's a name that evokes a feeling — somewhere between waking and dreaming, where the moon meets the horizon.
Not a real place, but a quiet one.
Where is Penivals based?
Penivals LLC is registered and operates in the United States.
What products do you offer?
Premium apparel featuring our original illustrations:
- T-shirts — Bella+Canvas 3001 premium cotton
- Hoodies — Coming soon
What are your design themes?
Celestial and nature imagery — crescent moons, mountains, water, waves, clouds, forests, and more. All in our signature navy ink style.
Do you release new designs?
Yes. Follow us on Instagram @bypenivals for new releases.
Do you ship internationally?
Currently US only.
How long does shipping take?
- Production: 2–5 business days
- Shipping: 3–7 business days
- Total: 5–12 business days
Shipping costs?
- T-shirts: $3.99–$4.75
- Hoodies: $7.39–$8.49
Can I track my order?
Yes. You'll receive a tracking number via email once shipped.
What materials do you use?
T-shirts are Bella+Canvas 3001 — 100% Airlume combed and ring-spun cotton. Soft, lightweight, true to size.
How should I care for my apparel?
- Wash cold, inside out
- Tumble dry low or air dry
- Avoid bleach
- Iron low heat, avoid the print
Are products made-to-order?
Yes. Each item is printed when you order — no waste, no overstock.
What sizes do you offer?
XS to 3XL depending on the product. Size charts are on each product page.
What if it doesn't fit?
Check size charts before ordering. Contact us for sizing issues — we'll help where we can.
What payment methods do you accept?
All major cards and digital wallets through Shopify's secure checkout.
Do prices include tax?
Yes, tax is included.
Discounts?
Follow @bypenivals on Instagram for occasional promotions.
How do I contact you?
- Email: support@penivals.com
- We respond within 24 hours, Monday–Friday, 9am–5pm PT.
Can I cancel or modify my order?
Yes, if it hasn't entered production. Contact us immediately.
Return policy?
Products are made-to-order.
Contact us with any issues and we'll work with you.
Can I share photos?
Yes. Tag us — we may feature you.
Still have questions?
Email support@penivals.com. We're here to help.